Sobat500 values the privacy of every player. This document clearly explains how we collect, use and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). No complex legal language — written in plain, easy-to-understand English.
These are the principles that guide how Sobat500 handles your data — not merely to comply with the law, but out of genuine respect for your privacy.
Every piece of information you send to Sobat500 — from your login details to Touch 'n Go or DuitNow deposit transactions — is protected with 256-bit SSL encryption. This is the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
Sobat500 does not sell, rent or share your personal information with any third party for marketing purposes without your explicit consent. Your data is used solely to manage your account, process transactions and improve your experience on our platform.
All of Sobat500's data handling practices comply with Malaysia's Personal Data Protection Act 2010. You have the right to access, correct and request deletion of your personal data at any time — and we are committed to making that process straightforward.
Your betting history, deposit amounts via Touch 'n Go or FPX, and your winning records on Sobat500 are confidential. This information is not shared with any party unless required by Malaysian law or necessary to prevent fraud and money laundering.
You can choose to opt in or out of marketing communications from Sobat500 — including promotional emails, football odds boost notifications, or live casino promotional alerts — directly from your account settings, with no need to contact support.
Sobat500 believes players have the right to know exactly what happens with their data. This Privacy Policy is written in plain, easy-to-understand language — not lengthy, confusing legal jargon. If any section is unclear, reach out to us and we'll be happy to explain.
Welcome to the Privacy Policy Sobat500. This document outlines our commitment to protecting your personal information as a player on our platform. We understand that sharing personal information with any online platform requires trust — and we take that trust seriously.
By using the Sobat500 platform — whether via the website or mobile app — you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account if needed.
Sobat500 only collects information necessary to provide you with a safe, efficient and personalised service. We do not collect data beyond what is required for the stated purposes.
Sobat500 does not continuously collect your precise geolocation. IP addresses are used solely for security verification and not to track your physical movements.
Sobat500 uses collected information solely for legitimate and necessary purposes to operate a safe and responsible betting platform for Malaysian players.
You can opt out of marketing communications at any time by updating your notification preferences in your Sobat500 account settings or by contacting our support team. This will not affect your core account services.
Sobat500 does not sell your personal information to any third party for commercial purposes. However, there are specific circumstances where sharing information is necessary or required by law.
| Provider Category | Purpose | Data Shared |
|---|---|---|
| Payment Providers (TnG, GrabPay, DuitNow, FPX) | Processing deposits and withdrawals | Transaction information only |
| KYC / Identity Verification Provider | Verifying player identity | Copy of submitted identity document |
| Cloud Service Provider | Data storage and server operations | Data encrypted — no access without authorisation |
| Fraud Detection Provider | Detecting suspicious activity | Session and transaction data in encrypted form |
Sobat500 may disclose your personal information to Malaysian authorities — including Bank Negara Malaysia, the police, courts, or other regulatory bodies — when required by a court order, search warrant, or other valid legal obligation. In such cases, Sobat500 will disclose only the minimum information required by law.
All third-party providers working with Sobat500 are bound by data processing agreements that require them to protect your information to the same or higher standard that we apply ourselves.
Sobat500 continuously invests in security infrastructure to ensure your personal and financial data is protected at every stage — from collection through storage to deletion.
Your Responsibilities: Your account security also depends on your own actions. Do not share your password, avoid reusing it across other platforms, and enable 2FA in your Sobat500 account settings. Contact support immediately if you suspect any unauthorised access to your account.
Sobat500 uses cookies and similar tracking technologies to keep the platform running properly and to improve your experience. Cookies are small text files stored on your device when you visit our website or use our app.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login sessions, account security, transaction processing | Session / 30 days | |
| Functional Cookies | Remember language preference, display format and personal settings | 1 year | |
| Analytics Cookies | Understanding how players use the platform to drive improvements | 2 years | |
| Performance Cookies | Tracking page load times and technical errors | 90 days | |
| Marketing Cookies | Displaying relevant promotions based on your interests | 30 days |
You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect platform functionality — for example, disabling essential cookies will prevent you from staying logged in to your Sobat500 account. For the mobile app, cookie settings can be managed through the app's privacy settings on your device.
As a Sobat500 player who is a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act 2010 (PDPA). Sobat500 is committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you.
Request corrections to any information that is inaccurate or out of date.
Request deletion of your data, subject to legal retention requirements.
Object to the use of your data for direct marketing or profiling.
Request your data in a readable and portable format.
Request that we restrict the processing of your data under certain circumstances.
To submit any of the privacy rights requests above, contact the Sobat500 privacy team by email at support@sobat500.asia with the subject line "Privacy Rights Request" and state the type of request along with your account number (if applicable). Sobat500 will respond within 14 working days from the date the request is received.
Some erasure rights may not be fully exercisable where there is a legal obligation to retain certain records — for example, financial transaction records required under the Anti-Money Laundering Act. In such cases, we will inform you in detail about what can and cannot be deleted, along with the reasons.
Sobat500 does not retain your personal data for longer than is necessary for the original purpose of collection or to fulfil applicable legal requirements.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active account information | For the duration of the active account | Contract operations |
| Financial transaction records | 7 years after transaction | Malaysia AMLA, PDPA |
| KYC and identity records | 7 years after account closure | Regulatory requirements |
| Support chat logs | 3 years | Dispute resolution |
| Analytics cookies data | 2 years | Service improvement |
| Security logs | 1 year | Fraud prevention |
Once the retention period expires or upon receipt of a valid erasure request, Sobat500 will delete or anonymise your data using methods that ensure it cannot be recovered. For data in physical format (where applicable), we use secure destruction methods.
Sobat500 may update this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements or the services we offer. When material changes are made — meaning changes that significantly affect how we handle your data — we will notify you via:
Changes take effect 7 days after notice of material amendments is sent. Continued use of the platform after the effective date constitutes acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date.
Sobat500 is a platform designed exclusively for adults aged 18 and above. We does not knowingly collect any personal information from individuals under the age of 18.
If we discover that information from someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered a Sobat500 account are urged to contact us immediately at support@sobat500.asia so we can act promptly.
If you suspect someone under the age of 18 is using the Sobat500 platform, please report it to us immediately. We take our responsibility seriously in ensuring the platform is not accessed by underage individuals.
If you have any questions, concerns or requests regarding this Privacy Policy or how Sobat500 handles your personal data, we encourage you to reach out to us directly. We are committed to providing thorough and helpful responses.
Sobat500 is built on trust — from bank-grade data protection to a clear and honest privacy policy. Create a free account today and enjoy a safe, fair, and responsible betting experience alongside more than 500,000 Malaysian players.